Position Type :
Full time Type Of Hire :
Experienced (relevant combo of work and education) Education Desired :
Bachelor's DegreeJob Title
Senior Production Support Engineer
Intro:
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the Role
As a Senior Production Support Engineer, you will ensure the stability, reliability, and performance of business-critical applications across cloud and hybrid environments. You will apply a Site Reliability Engineering (SRE) mindset to support production platforms, improve observability, reduce operational toil through automation, and resolve complex technical issues. Working across infrastructure, applications, databases, and container platforms, you will partner with Engineering, Infrastructure, Security, and Product teams to maintain service excellence.



Success in this role is measured through service reliability, operational efficiency, incident resolution effectiveness, and continuous improvement outcomes.
What You Will Be Doing
• Provide L2/L3 production support for business-critical applications and services.
• Lead troubleshooting across applications, databases, cloud infrastructure, networking, and Kubernetes platforms.
• Participate in incident response, major incident management, and on-call support activities.
• Conduct detailed Root Cause Analysis (RCA) and drive permanent corrective actions.
• Develop and maintain operational runbooks, recovery procedures, and support documentation.
• Monitor and improve availability, MTTR, service reliability, and operational performance metrics.
• Support and troubleshoot Azure and AWS environments, including networking connectivity, DNS, routing, firewalls, security groups, load balancers, hybrid connect

📌 Senior Production Support Engineer(4+ Years in Azure and AWS infrastructure support and SQL Server administration) (Pune)
🏢 FIS Global
📍 Pune