Job Title: Risk Analyst Role L1-L2

Department: RISK

About Business line/Function: RISK IT

Position Purpose: To provide DevOps support (L1-L2) for the RISK Citizen platform. The role involves using DevOps and Kubernetes knowledge to build high-quality monitoring in Dynatrace and triage tools to ensure enterprise-level technical and business support for global users. The objective is to ensure correct risks are available in a timely manner by combining industrial operational processes with sound risk knowledge.

Responsibilities

Direct Responsibilities

• Understanding investment banking flows and overall business.
• Gaining a basic understanding of Market, Counterparty, and Credit Risk.
• Ensuring data integrity within the system and diagnosing/troubleshooting functional or data issues.
• Managing service transitions, including assessing readiness against service acceptance criteria and making go-live recommendations.
• Providing application and user support covering ITIL processes (Incident, Request, Problem, Change & Release management), monitoring, capacity management,



and cloud infrastructure.
• Collaborating with team leaders, project leads, development staff, Business Analysts, and Infrastructure teams.

Contributing Responsibilities

• Liaising with colleagues to obtain technical and business knowledge for quick issue resolution.
• Configuring alerting and monitoring to analyze all available sources of information.
• Ensuring the functional provision of risk systems to users on a daily basis.

Technical & Behavioral Competencies

• Technical: 5-8 years of application support experience; proficiency in SQL (Sybase, Oracle) and Python; understanding of DevOps, Kubernetes, Cloud native, and reporting tools (Power BI); expert knowledge of monitoring tools (Dynatrace, Geneos, Splunk).
• Behavioral: Ability to multi-task under pressure/tight deadlines; self-motivated with ownership; solid interpersonal, oral, and written communication; excellent problem-solving

📌 Risk Citizen Support Analyst (Mumbai)
🏢 BNP Paribas
📍 Mumbai