The Role
This is a rare hybrid. You are the person our clients call when something matters and you are the person our product team listens to when deciding what to build next. You own the client relationship end-to-end: from onboarding through expansion. And you own the feedback loop between what clients experience and what the product becomes.
You will work remotely from India, operating on US business hours, managing enterprise accounts across the US. You are the face of WeLaunch to some of our most important clients. At the same time, you will be deeply embedded in the product process - translating real-world client pain into explicit, actionable requirements for the engineering and design team.
If you are purely a relationship manager who has never thought in systems and product terms - this is not the role. If you are purely a PM who has never sat across from a client and owned their success - this is not the role. If you are both, and you want to do both at the same time for an AI company growing fast - keep reading.

What You'll Own
Client Success & Onboarding




• Own the post-sale experience for all US enterprise clients
• Lead structured onboarding from contract signing through go-live - kickoffs, walkthroughs, milestone tracking, and sign-off
• Serve as the primary escalation point for any client issues; resolve fast, communicate clearly
• Track and own CSAT, NPS, and renewal health across your accounts
• Maintain a proactive communication cadence - clients should never have to chase you
• Identify organic expansion opportunities through relationship depth and usage patterns

Relationship Management
• Build deep, trusted relationships with client stakeholders - from ops managers to C-suite
• Run quarterly business reviews over video; present results, gather feedback, align on next milestones
• Represent WeLaunch with professionalism, warmth, and authority across every interaction
• Be the kind of person clients mention by name when they talk about why they rene

📌 CSM & Product Manager (India)
🏢 Welaunch
📍 India