2-5 years in Customer Service / Customer Support / BPO, with at least 1 year in a Team Leader or supervisory role.
Required Skills
• Excellent verbal and written communication skills.
• Strong leadership and people-management skills.
• Valuable problem-solving and decision-making abilities.
• Customer-focused approach.
• Ability to manage escalations professionally.
• Strong knowledge of MS Office, especially Excel.
• Good analytical and reporting skills.
• Ability to work under pressure and meet deadlines.
• Strong coaching and team-motivation skills.