About the Role

We are looking for an Operations Intern who cares about people and enjoys making things run smoothly. You will sit at the center of our coaching programs, working with candidates, mentors and our internal team to make sure every session, every message and every handoff feels easy and well looked after. This is a great fit if you like solving problems, enjoy talking to people and want real ownership early in your career. You will learn how a fast-moving startup actually works, with hands-on exposure to business operations, customer success, program management and process improvement, and you will work closely with our leadership team along the way.

What You'll Do
Candidate Success and Engagement
• Be a friendly, reliable point of contact for candidates enrolled in our programs, so they feel supported from day one.
• Walk new candidates through onboarding and help them make the most of the platform and their program.
• Respond to questions, concerns and feedback quickly and with care.
• Keep an eye on candidate progress, engagement and attendance,



and reach out early when someone could use a little extra support.

Program and Mentor Operations
• Coordinate schedules between candidates and mentors so sessions happen on time and without confusion.
• Work closely with mentors, answer their operational questions and help sessions run well.
• Keep records, dashboards and trackers accurate and up to date, so the team can make decisions based on real data.

Workshops and Special Projects
• Handle logistics, communication and post-event follow-ups so every participant has a great experience.
• Support workshops, webinars and community events from planning to wrap-up.
• Contribute ideas and effort to process improvements and special projects that help us grow. What

We're Looking For
• Explicit, warm and professional written and verbal communication.
• Strong organisation and time management, with attention to detail even when things get busy.
• The ability to ju

📌 Operations Associate Intern (Gurugram)
🏢 gradnext
📍 Gurugram