You make sound judgments and promote a customer/member-focused workplace. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You proactively lead volunteer activities, programs, and initiatives in order to improve the community. You build and sustain internal and external relationships. Flexible to work in shifts.

About Team

The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.

We Invest in You

At Walmart, we focus on the growth and development of our associates We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.

We are looking for career minded,



customer centric individuals who are experienced in providing best-in-class customer service.

What you’ll do

As a Team Manager, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers’ needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference.

What you’ll bring

12 years to 16 years of relevant customer service experience

At least 3 years of working experience as a team Manager in a BPO or Call Center company.

Leading a team with responsibility for all daily activities impacting the customer experience

Utilizing live, legacy reports, tooling and systems to understand what is happening at any point in time.

Coac

📌 (IND) TEAM MANAGER, CONTACT CENTER (Bengaluru)
🏢 Walmart Global Tech India
📍 Bengaluru