Roles & Responsibilities:
➢Drive and Manage performance of team on KPI’s
➢Handling escalation that and agent/SME is unable to solve on product/process related queries
➢Facilitate career development and growth for employees by following effective people management practices
➢Responsible for contributing to organizational initiatives by developing specialized knowledge
➢Ensure smooth, effective and continuous communication channel open for better employee relations
➢Excellent analytical skills and people management skills
➢Ability to think out of the box and extract performance for the team
➢Should process excellent written and verbal communication skills
➢Ensure compliance with all processes and procedures in organization
➢Monitors the CSR calls and gives feedback /coaching
➢Responsible for team’s adherence to process and procedures.
➢Needs to control attrition and absenteeism in the team
Skills:
➢Strong communication and comprehension skills: speaking clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament.




➢Positive and hands-on knowledge on basic network and modem functionality issues, including landline troubleshooting, phone hardware and software configurations
➢Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
➢Preferred: Minimum 3 Years of Experience as SME, in technical support, Not in help desk, and/or contact centers.
➢Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously.
❌ No Work From Home/Hybrid

Competencies:
•Innovation & Agility
•Ownership & Accountability
•Communication & Self Awareness
•Customer First
•Urgency & Courage
•Collaboration & Alignment
•Celebration & Have Fun
•Effective Decisions

Interview Time: Between 11:00 AM and 6:00 PM
Venue:
Movate Technologies (Movate Talent Hub)
Ground Floor, AMBIT IT Park
Ambattur Industrial Estate
Chennai, Tamil Nadu, India

HR to meet: VIGNESHW

📌 Team Lead (Chennai)
🏢 Movate
📍 Chennai