Role: Oracle Service Cloud Redwood Consultant
Experience: 5+ Years
Skill: Oracle Service Cloud / Fusion Service + Redwood
Role Type: Functional / Techno-Functional
Key Requirement: End-to-End Implementation Experience
Key Responsibilities
• Hands-on experience in Oracle Service Cloud / Oracle Fusion Service implementations.
• Strong experience with Oracle Redwood UX and Redwood-based Service applications.
• Configure and implement service processes including service requests, queues, assignments, categories and workflows.
• Work with business stakeholders for requirement gathering, solution design and configuration.
• Experience with Redwood UI adoption, configuration and extensibility.
• Participate across the implementation lifecycle including requirement gathering, configuration, SIT, UAT,
cutover and go-live.
• Troubleshoot functional/configuration issues and support business users during implementation.
Mandatory Skills
• Oracle Service Cloud / Oracle Fusion Service
• Oracle Redwood UX
• Service Request Management
• Functional Configuration
• Requirement Gathering & Solution Design
• SIT / UAT / Go-Live
• Minimum 2 end-to-end Oracle Service Cloud/Fusion Service implementations preferred
Positive to Have
• Oracle Visual Builder / VBS or VBCS
• REST APIs / integrations
• Oracle Fusion Cloud ecosystem experience