Job Title: Payroll Team Leader (Operations)

Req ID: 63199

Job Function: HR

Posting Start Date: 07/10/2026

Posting End Date: 13/10/2026

Division: People & Culture

Job Location: IND-Gurugram-IQ

Advertised Salary: competitive

Recruiter:Sakshi Mehrotra

Hiring Manager:Tania McManus

Career Grade:E

About The Role

In this role, you would be a part of the People & HR Service Delivery function.

The new People and HR Service Delivery function operationalises and enables HR processes to ensure a consistent and high-quality colleague experience. It serves as the primary gateway for all HR needs for colleagues and people managers, it focuses on efficiency and colleague experience by seamlessly running full employment cycle processes as part of the People and HR Service function, we deliver vital HR services that enable outstanding colleague experiences for all.

This role ensures colleagues are compensated accurately and on time, building trust and maintaining morale across the organization. By managing payroll operations effectively and ensuring compliance with complex regulations,



the Payroll Qualified plays a vital part in supporting the organization's financial integrity and colleague satisfaction.

What You’ll Be Doing

Ownership of Daily Task List

• Ensuring team complete daily tasks for Ops Team, ensuring work is allocated as per timetable, with volumes in mind and escalations are timely when needed.
• Ensure all tasks completed accurately with no errors. Consideration of controls and ensure all documentation provided for Compliance lead.

Query Handling

• Oversee and work closely with internal payroll teams, HR Ops, Reward.
• Support with responses to payroll-related queries from colleagues and provide clear, timely resolutions via Servicenow, group inboxes or calls. Ensuring team respond and resolve within allocated KPI’s.

Payroll Processing

• Ensure Team accurately process end to end payroll according to monthly timetable.
• Team maintain and update

📌 Payroll Team Leader (India)
🏢 BT Group
📍 India