About The Role

Capacity Planning is a key component of the success of Uber's Community Operations teams and our Global COE's. As a Workforce Management Capacity Planning Specialist you will be responsible for creating long and short term capacity models. Analyzing COE's LOB trends in volume, attrition, hiring, workload trends, and upcoming projects.

What You'll Do

• Provide COE LOB key stakeholders specific short-term and long-term strategic capacity plans that reflect forecasted volume, shrinkage, and staffing requirements.
• Consult and team with LOB leaders, program team, siteops, recruiting, finance, business planning and training on resource planning.
• Proactively provides transformational advice, key insights and solutions to resolve staffing and volume concerns.
• Maintains in depth awareness of all upcoming LOB forecasting changes and upcoming initiatives, in order to maintain proper capacity to maintain successful SLA's.
• Generates timely hiring plans suggestions that reflect workload requirements based on provided forecasts.




• Maintains seat maps and optimizes seat utilization for all LOB's. Teams with key stakeholders and makes proactive recommendations when needed.
• Provides analysis and area's to improve shrinkage, occupancy and handle times to key stakeholders on current LOBs.
• Maintains ongoing HC planning meetings with key stakeholders to keep pulse with upcoming team movements, attrition, and suggesting hiring when needed to maintain plan.
• Works in parallel with WFM strategy, business planning and forecasting teams to plan for upcoming changes in volume or strategies.
• Conducts ongoing validation of capacity model utilizing seasonality and COE behavioral trends..
• Works with WFM scheduling team ensuring proper staffing to cover hours of operations and arrival patterns..
• Other duties as defined and assigned within the scope of WFM.

What You'll Need

• A minimum of 3 years of Workforce Management with a focus in capacity planning or sche

📌 Workforce Management Specialist IV (Hyderabad)
🏢 Uber
📍 Hyderabad