Job Description – Area Operations Manager (Cloud Kitchens)Oct 7, 2026 · @Dilfoods
Role overviewThe Area Operations Manager (AOM) owns day-to-day performance of a cluster of 8–12 cloud kitchens in one city, most run by our full-filling restaurant partners (RPs) on Dil Foods brands. You make sure every kitchen cooks to SOP, delivers on time, stays profitable for the partner and for Dil Foods, and grows its platform ratings. You report to the City Head and lead Kitchen Managers and field auditors.
• Title: Area Operations Manager – Cloud Kitchens
• Reports to: City Head
• Team: Kitchen Managers and field auditors across the cluster; indirect reach to RP kitchen staff Also
• Location: Bangalore

Key responsibilitiesKitchen operations and SOP compliance
• Run every kitchen in the cluster to Dil Foods SOPs for prep, plating, packing and dispatch, including how DF's frozen base gravies are stored, thawed, reheated and portioned.
• Hold order-to-dispatch time, order accuracy and on-time delivery to target through lunch and dinner peaks.




• Audit kitchens regularly (in person and by checklist) and close every finding with a dated action.

Restaurant partner management
• Be the first escalation point for RPs: onboarding, daily issues, payout queries and disputes, with a clear, consistent stance on protocol.
• Keep partner profitability healthy and fair: track payout against RP cost, flag items where the economics break, and bring pricing and payout proposals to the City Head.
• Review partner performance monthly and act early on repeat quality or SLA misses, up to exit where needed.

Food cost, inventory and quality
• Keep food cost, wastage and gravy and perishable stock within limits: FEFO, expiry tracking, cold-chain and temperature logs.
• Make sure RPs procure perishables like dairy and vegetables to spec, and that gravy replenishment from DF matches actual demand.
• Transparent FSSAI and internal hygiene audits with no repeat findings.

Platform performance
• Own ratings, comp

📌 Area Operations Manager (Bengaluru)
🏢 Dil Foods
📍 Bengaluru