Roles & responsibilities

• Support incident management for the support team, ensuring robust troubleshooting and root cause analysis.
• Ability to support and resolve incidents effectively for the support team
• This role is joint Application Management Service (support) team and project implementation
• Adhere to project timelines, ensuring no deadlines are missed, and take ownership of assigned tasks.
• Ability to estimate, design, customize, and develop customer-specific requirements.
• Work closely with Functional Consultants to design MS Dynamics 365 F&O; technical solutions.
• Review and create functional and technical design documents (TDD) with high quality and set standards.
• Experience with system upgrades, Life Cycle Services (LCS), code deployment, code merging and system optimizations.
• In-depth knowledge of System Administration, Security Roles, and AI-based predictive analytics for identifying system issues.
• Delivering/participating in client workshop
• Proactively analyze and gather business needs in collaboration with business leaders.




• Ensure high-quality documentation is created and managed according to project standards.
• Adhere to SDLC and Agile methodologies while preparing Technical Design Documents.
• Guide and mentor junior developers effectively.
• Proactive and continuous learning on the latest Microsoft release
• Periodic help and contributing on the pre-sales technical questions and response

Educational Qualifications

• Graduate or postgraduate in Computer Science Engineering Specialization.

Work Experience

• The candidate should have minimum 8+ years of experience in Microsoft Dynamics 365 ERP technical domain

Mandatory technical & functional skills

• Deep technical expertise in Dynamics 365 for Finance & Operations.
• Familiarity with Dataverse and Microsoft Power Platform is advantageous.
• Robust technical requirements gathering skills with demonstrable experience.
• Proficient in using tools like X++, C#, Visual Studio,

📌 MODULE LEAD (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru