AI Accountant (AiA) is building an AI-native platform transforming accounting and bookkeeping workflows. We simplify compliance, automate financial operations, and help businesses operate with clarity and confidence.

Backed by global investors like Y Combinator, we are scaling fast and building a team that combines speed, ownership, and sharp execution.

We're not building a feature company. We're building a category.

Job Summary:

We're looking for a Customer Success Lead to build and scale our Customer Success function as we grow our B2B SaaS business.

This is a hands-on leadership role where you will own the customer journey from onboarding and activation to retention, renewals and expansion. You will also build the CS team, establish processes and playbooks, and work closely with Product and Sales to improve the overall customer experience.

The ideal candidate is someone who can build the function, lead the team and still get involved in key customer conversations and escalations.

Requirements

6-10 years of experience in B2B SaaS Customer Success,



with at least 2 years of team leadership experience.

Proven ownership of retention metrics such as churn, GRR and/or NRR.

Strong experience in SaaS onboarding, implementation and integrations — beyond relationship management.

Experience building CS processes, playbooks, health scores and customer lifecycle frameworks.

Hands-on experience with CS/CRM tools such as HubSpot, Freshdesk, Gainsight or similar platforms.

Experience working with finance, accounting or business users is a strong plus.

Comfortable working with both SMB and mid-market customers.

Robust commercial mindset with an understanding of renewals, expansion and customer value.

Excellent stakeholder management and communication skills.

Comfortable working in a fast-paced, evolving startup environment.

Willing to remain hands-on with key accounts, escalations and strategic customers.

What You'll Own

• Build & Lead the CS Team
• Hire, coach

📌 Senior Customer Success Manager (Bengaluru)
🏢 AI Accountant
📍 Bengaluru