Description

Dandelion may be a new platform, but we’re not current to the industry. Backed by Euronet’s 35 years of experience in electronic payments, money transfers, and compliance, Dandelion is the largest, most diverse cross-border payments platform, delivering real-time payments across bank accounts, wallets, and cash. Today, our network spans more than 600,000 cash locations and over 4.1 billion bank accounts and 3.1 billion mobile wallets. We reach 170 countries around the world with over 90% of payments delivered in real-time.

About This Role

We are seeking a highly motivated, proactive, and organized Customer Care Executive with strong multitasking abilities and attention to detail. The candidate will be responsible for handling inbound and outbound communications, providing real-time transaction support, and ensuring timely resolution of customer and partner inquiries. Handle inbound calls from the Customer Service Hub across all regions. Respond to queries from agents, remitters, beneficiaries, and India payout agents. Provide accurate,



real-time updates on transaction status and resolutions. Make outbound calls to beneficiaries and correspondents to ensure timely completion of payouts. Follow up on pending transactions to ensure immediate resolution. Provide support to Ria India locations and the principal agent head office. Maintain accurate records and follow established procedures.

Roles & Responsibilities

• Attend incoming call from CS Hub of all regions, Sending agents and remitters, Beneficiary.
• Make out going call to the beneficiary & Correspondent to ensure payout are done on time.
• Provide support to Ria India locations and our principal agent head offices on managing their credential (Unlock user & Password reset.
• Work on unpaid transitions to get it paid.
• Monitoring bank deposit transactions to ensure they are processed timely.
• Managing IMPS and NEFT Report received by correspondent.
• Rejected & Returned transactions to be updated,

📌 Sr Customer Care Representative (India)
🏢 Ria Money Transfer
📍 India