Location: Mumbai

About Us

StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As a Senior Executive at StayVista, you will be responsible for handling guest grievances and challenging customer situations with empathy and professionalism.



You will take ownership of issues, coordinate with multiple internal stakeholders, and ensure timely and effective resolution of guest concerns while maintaining a strong customer-focused approach.

About You

• Handle guest grievances, escalations, and service-recovery cases.
• Take end-to-end ownership of cases until closure.
• Assess issues and drive appropriate resolutions.
• Coordinate with Operations and internal stakeholders.
• Escalate and resolve critical cases promptly.
• Maintain accurate case documentation.
• Communicate with guests professionally and empathetically.
• Balance guest experience with company policies.
• Ensure timely resolution and effective service recovery.
• Handle difficult conversations with professionalism.
• Maintain strong ownership and stakeholder management.
• Work effectively in a quick-paced environment.
• This position includes tasks supporting Owner and Gues

📌 Senior Executive (Mumbai)
🏢 StayVista
📍 Mumbai