Position Description
We are looking for a Major Incident Management Engineer to manage and resolve IT incidents in a critical banking technology workplace. The role is responsible for proactively monitoring the health and stability of web and digital applications, identifying and resolving complex issues before they impact business operations, and driving effective incident recovery strategies.
As part of the “Eyes on Glass” team, the role will partner with application, infrastructure, network, database, security, and vendor teams to maintain system stability and serve as a key escalation point during major incidents. The position also involves incident coordination, major incident support, SLA management, and contributing to continuous improvement initiatives.
Your future duties and responsibilities
Job Title: Major Incident Management
Experience: 3–6 Years
Department: IT / Incident Management
Category: Software Development/ Engineering
Industry: Banking / Financial Services
Shift: 22:30 to 07:30 US Eastern Time (may vary with Daylight Saving Time),
any 5 days of the week including Saturdays and Sundays.
Note: Support from the Clean room (Pen, book, mobile and any digital devices are not allowed).
Education Qualification: Bachelor’s degree in computer science or related field or higher with minimum 3 years of relevant experience.
Job Summary:
Key Responsibilities
Manage and coordinate Incidents and Major Incidents from identification through resolution.
Perform technical analysis and troubleshooting to restore services quickly.
Participate in and lead major incident bridge calls when required.
Coordinate with application, infrastructure, network, database, cloud, security, and vendor teams.
Ensure incidents are resolved within agreed SLAs and minimize business impact.
Monitor incident queues, priorities, escalations, and service restoration activities.
Provide timely technical updates to stakeholders and management.
Perform incident trend ana
📌 Major Incident Management (Hyderabad)
🏢 CGI
📍 Hyderabad