ENGAGEMENT SPECIALIST – LICENSE COMPLIANCE & ANTI-PIRACY
? Location: Remote, APAC
? Type: Full-Time Contractor, long-term renewable contract
? Trial Period: 3-month trial with performance review
? Compensation: Up to $1,000 USD/month fixed + performance-based commissions up to approximately $400 USD/month
? Language Requirement: Qualified Business English required
ABOUT THE ROLE
Ruvixx is looking for an Engagement Specialist to support license compliance and anti-piracy initiatives across APAC.
This role is ideal for someone with strong communication skills, persistence, and experience in sales, legal services, collections, account management, compliance, dispute resolution, or customer-facing negotiation.
You will help manage conversations with companies and end-users regarding software usage, compliance findings, and potential licensing discrepancies. The role requires professionalism, confidence, strong follow-up, and the ability to communicate clearly in sensitive or high-pressure situations.
This is not a standard customer support role.
We are looking for someone who can handle objections, stay organized, and move complex conversations forward with structure and resilience.
WHAT YOU WILL DO
• Engage with end-users and companies regarding software compliance cases.
• Follow up consistently on open cases, stalled conversations, and pending responses.
• Support the resolution of licensing discrepancies through clear and professional communication.
• Review investigation data, usage information, and case details to understand each situation.
• Build organized case summaries and support documentation for internal tracking.
• Conduct online research to verify company information, contacts, and potential leads.
• Maintain accurate records in CRM systems and internal trackers.
• Coordinate with internal teams to keep cases moving and improve workflow efficiency.
WHAT WE ARE LOOKING FOR
• Experience in sales, legal services, collections, account management, compli
📌 Engagement Specialist (India)
🏢 Ruvixx
📍 India