About Roll Dot Agency

• Roll Dot Agency is an award-winning independent creative agency based in London and Mumbai, specialising in cross-border and cross-cultural brand marketing.
• We believe great brands deserve to travel. We help ambitious brands find their place in new markets and cultures, creating more choice for consumers and an unfair advantage for the businesses behind them.
• We are culture-first, creative-led, entrepreneurial and uncompromising about the quality of our work. Our work spans Alco-bev, F&B;, Beauty & Personal Care, Fashion & Lifestyle and Sportswear.

What is this role about?

• We’re looking for an experienced Client Servicing Director to lead our client business and help shape the next stage of the agency.
• You’ll own our client relationships, the health and growth of our accounts, and the standard of how we deliver.
• You will lead the account management team and work alongside the Creative Director as an equal partner, protecting great work while running commercially strong accounts.
• This is a role with real autonomy. We expect you to make decisions,



solve problems and run the client business without waiting for the founder to do it for you.

What will you own?

• Senior client relationships across our portfolio
• Account health, growth, scope, margins and renewals
• Transparent, inspiring creative briefs and excellent delivery
• The account management team and multidisciplinary client pods
• Strong partnership between clients, account management and creative
• Commercial discipline across scopes, rates, invoicing and collections
• Our relationship with external media partners
• Identifying and converting opportunities to grow our existing accounts

Who are we looking for?

• You have 10–12 years of mainline / digital or integrated advertising agency experience and have already operated as a senior client leader.
• You have creative taste. You can recognise a strong idea, defend it intelligently and help make it better.
• You’re commercial

📌 Head of Client Relationships (Mumbai)
🏢 Roll Dot Agency
📍 Mumbai