About the Role
MyOperator is hiring a Customer Operations Specialist to execute day-to-day administrative, configuration and ticketing workflows for a dedicated portfolio of reactive B2B accounts.

In this role, you will be the primary operational owner for low-touch accounts. You will handle plan changes, user provisioning, invoicing queries and ticket resolution across internal teams (Support, Implementation, Billing and Finance). You act on requests as they come in and do not run proactive account management. Account Managers own revenue, upsells, contract renewals and proactive relationship work, and you coordinate with them on every account in your book. Customer Support works the shared ticket queue; you own a named book of accounts end to end. You are responsible for speed, accuracy and operational resolution within strict turnaround time (TAT) SLAs.

About MyOperator
MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.



Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform. Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

Key Responsibilities & Observable Work Outputs
• Account Servicing & Configuration Execution: Execute operational change requests for your account book within defined SLAs. These include plan upgrades and downgrades, WhatsApp Business API parameter setups, phone number and extension provisioning, and user deactivations.
• Inter-Departmental Ticket Resolution: Log, track and close internal cross-departmental tickets (Support, Engineering, Finance) on behalf of assigned accounts, with daily updates in Zoho Des

📌 Customer Operations Specialist (India)
🏢 MyOperator
📍 India