Role Overview
Most customer support roles focus on resolving individual customer queries. At MyOperator, this role goes a step further.

As a Senior Customer Support Executive, you will handle customers across voice, chat, and email, while also taking ownership of complex customer issues, escalations, and cross-functional processes.

You will work closely with Customer Support, Product, Engineering, Onboarding, and Operations teams to ensure customers receive quick, accurate, and complete resolutions.
Beyond handling customer interactions, you will identify recurring issues, improve support processes, contribute to documentation and knowledge sharing, and help create systems that improve resolution quality and reduce repetitive customer queries.

This is a high-ownership Individual Contributor role for professionals who enjoy customer interaction, solving complex problems, collaborating across teams, and improving support processes at scale.

About MyOperator
MyOperator is a Business AI Operator platform that allows businesses, teams,



and AI Agents to work in tandem for customer operations — handling Sales, Support, Escalation, Feedback, and Refund processes. With 12,000+ businesses using our platform, we are the largest in the space.
We value ownership, speed, critical thinking, and a bias for building systems that create real customer and business outcomes. This is a high-expectation, high-learning environment where individuals are trusted to think independently, challenge ideas, and raise the bar consistently.

Key Responsibility Areas

Customer Support — Voice, Chat & Email
• Handle customer interactions across voice, chat, and email.
• Resolve customer queries with speed, accuracy, and empathy.
• Understand customer concerns and provide complete, actionable resolutions.
• Handle complex queries and escalations that require deeper investigation.
• Maintain high standards of communication and customer experience across all channels.
• Ensure every interaction is p

📌 Senior Product Support Specialist – AI (India)
🏢 MyOperator
📍 India