Role & responsibilities

- Lead, manage, and mentor a team of Teleservices Agents.
- Drive audience generation and lead generation campaigns for the Middle East market.
- Develop and implement teleservices strategies to achieve lead-generation targets.
- Monitor team performance, productivity, conversion rates, and KPIs.
- Coach team members to improve calling quality, engagement, and conversion.
- Manage campaign performance and ensure achievement of defined targets.
- Coordinate with Sales and Marketing teams to ensure effective lead handover and follow-up.
- Analyze campaign results and prepare regular performance reports.
- Identify opportunities to improve calling processes, scripts, databases, and overall team efficiency.
- Ensure a high standard of customer engagement and communication.

Preferred candidate profile

- 810 years of relevant experience in Teleservices,



Telemarketing, Telesales, Lead Generation, Inside Sales, or related functions.
- Proven experience managing and leading a teleservices/calling team.
- Strong exposure to lead generation and audience generation.
- Experience working with the Middle East market is essential; remote experience supporting Middle East clients/markets can also be considered.
- Strong communication, interpersonal, coaching, and team-management skills.
- Good understanding of teleservices KPIs, conversion metrics, and performance management.
- Target-oriented with robust analytical and problem-solving abilities.
- Ability to work effectively with remote/international teams.

📌 Teleservices Head - Remote (India)
🏢 Nameless
📍 India