Dear Candidate,

To schedule your interview with us, kindly contact our HR team via

email using the details below:
Email: [email protected]

Job Description (JD) Customer Support Executive | Chat Process

Position: Customer Support Executive Chat Process
Department: Customer Support
Employment Type: Full-Time
Work Mode: Work From Home
Location: India

About the Role

We are looking for Customer Support Executives to join our chat-support team. The selected candidates will assist customers through online chat, understand their queries, provide accurate information, and ensure a professional customer experience.

Key Responsibilities

- Handle customer queries through live chat/text-based support.
- Respond to customers professionally and promptly.
- Understand customer concerns and provide appropriate resolutions.
- Maintain accurate records of customer interactions.
- Escalate complex or unresolved issues to the appropriate team.
- Follow company policies, communication standards, and support procedures.
- Maintain customer confidentiality and handle information responsibly.
- Meet assigned productivity and quality requirements.
- Coordinate with internal teams when required.

Eligibility

- Education: 12th pass, diploma, or graduate.
- Freshers and experienced candidates can apply.
- Good written English communication skills.
- Basic computer and internet knowledge.
- Comfortable typing and handling multiple chat conversations.
- Ability to work independently in a remote environment.

Required Skills

- Written communication
- Typing accuracy and speed
- Customer-service skills
- Problem-solving
- Basic computer knowledge




- Patience and professional communication
- Time management

Working Requirements

- Reliable internet connection.
- Computer/laptop suitable for work.
- Quiet workspace for professional communication.
- Willingness to work assigned shifts, where applicable.

Compensation

Salary: As per the applicable company salary structure, based on experience, skills, role requirements, and interview performance.

Selection Process

1. Application screening
2. HR/Recruiter discussion
3. Communication or typing assessment, where applicable
4. Interview
5. Final selection and onboarding

Job Description (JD) HR Recruiter

HR Recruiter THE ROYAL GOLDENWINGS GROUP

Full-TimeWork From HomeFreshers & Experienced

About the Company

THE ROYAL GOLDENWINGS GROUP is seeking motivated and organized individuals to join its internal Human Resources team. We are looking for HR Recruiters who can support recruitment activities, communicate with candidates, and coordinate interviews and onboarding.

Position Details

Job Title

HR Recruiter

Department

Human Resources

Employment Type

Full time

Work Mode

Work From Home

Location

India

Salary

Starting from 13,000 per month

Key Responsibilities

- Source candidates through job portals, applications, referrals, and other recruitment channels.




- Review resumes and shortlist candidates based on job requirements.
- Contact applicants by phone, email, and WhatsApp for recruitment-related communication.
- Schedule interviews and coordinate with hiring managers.
- Conduct initial HR screening and maintain candidate records.
- Follow up with candidates regarding interview schedules and recruitment updates.
- Assist with offer communication and onboarding coordination.
- Maintain recruitment trackers and daily hiring reports.
- Ensure professional communication and confidentiality of candidate information.

Eligibility Criteria

- 12th pass, diploma, or graduate.
- Freshers and experienced candidates may apply.
- Good verbal and written communication skills.
- Basic computer and internet knowledge.
- Interest in recruitment and human resources.
- Ability to organize tasks and communicate professionally.

Required Skills

- Candidate sourcing and screening
- Communication and interpersonal skills
- Interview scheduling and coordination
- Basic MS Office / Google Workspace knowledge
- Time management and follow-up skills
- Attention to detail
- Problem-solving and teamwork

Salary & Benefits

Starting salary: 13,000 per month

The final salary will depend on experience, skills, role responsibilities, and interview performance.

- Work-from-home opportunity
- Recruitment and HR experience
- Training and development opportunities
- Opportunities for professional growth

Selection Process

1. Application screening
2. HR discussion
3. Communication / recruitment assessment, if applicable
4. Final interview
5. Selection and onboarding

📌 Customer Support Work From (Nagaland)
🏢 THE ROYAL GOLDENWINGS GROUP
📍 Nagaland