The P2P team at the SSC would support all Accounts Payable process (Procurement to Payment) for the defined customers / markets.

A P2P Team Lead would be responsible for:

- Process Delivery
- Exceptional Handling
- Training and Mentoring
- Reporting
- Quality Assurance and SLA Adherence
- Frequent communication with customer
- Compliance and Control

The role would involve considerable people management skills along with strong understanding of Accounts Payable Processes. The team leader would be expected to be the first point of escalation and would be regularly involved in handling exceptional transactions. The Job holder would need to ensure adherence to Internal Controls and Compliance norms relating to the P2P process.

ESSENCE OF ROLE- Key Responsibilities

1 Process Delivery (50%)

- Validate and approve payment proposals
- Reconciliation of vendor / customer accounts
- Manage individual team members performance, identifying the training needs of the team and ensure nominations
- Manage allocation of work to members of the team, back-up and leave/ absenteeism planning
- Allocating tasks/ duties to others within a team and ensuring cohesive team working
- Accountable for meeting and prioritising own targets/ deadlines and those of others within agreed standards and procedures
- Manage relationships and communication with customers

2 Exception Handling (10%)

- Refer cases which need to be sent to legal department
- Perform Root cause analysis for SLA non compliance and take corrective action
- Identify potential sensitive issues and escalate it to the appropriate level




- Act as a first point of contact for escalation and resolve issues with P2P processes escalated by his team

3 Leadership & Mentoring team (10%)

- Help motivate others in the AP / P2P team to achieve targets and performance standards
- Provide coaching and support to help achieve performance expectations
- Provide advice to colleagues in the team
- Support HR in recruitment

4 Reporting (10%)

- Communicate assignments, milestones and deadlines to the team and the individuals based on Tower Leads instructions
- Provide information to the Tower Lead on work accomplishments, problems, progress in work processes, individuals and team needs
- Report Process Dashboards on various performance metrics internally to the Tower Lead
- Presentation of results and explanation of performance with Finance teams

5 Quality Assurance and Process Improvement (10%)

- Improve operational efficiency by exploring current ways of working through process improvements
- Innovate ways to automate process by rolling out quality initiatives
- Adherence to the Key Performance Indicators (KPIs) agreed with the business in the area of Accuracy, TAT, Productivity and Customer Satisfaction
- Implement better work practices to achieve high standards of work and maintain established work procedures
- Provide quality service/ advice in accordance with agreed service standards.





6 Compliance and Internal Controls (10%)

- Ensure proper documentation for Internal controls and requirements and play active part in the audits
- Resolve queries from Internal and External Auditors and Quality related audits
- Ensure Segregation of Duties in P2P process delivery

PERSONAL SPECIFICATIONS ESSENTIALDESIRED

- Masters degree in Commerce / MBA Finance / CA
- 5-8 years relevant experience
- 2+ years of experience in a supervisory role
- End to end knowledge of Accounts Payable process in consumer products industry
- Knowledge of financial processes and accounting
- Understanding of Banking processes, Swift Codes and internet banking transactions
- Knowledge of SAP / ERP systems
- Knowledge of Local GAAP
- Knowledge of SOX, and IFRS
- Experience in SSC/ BPO/ KPO
- Valuable knowledge of MS Office (Word, Excel and Outlook)
- Fluency in English (both written and oral)
- Good analytical and decision-making skills
- Good communication skills
- Ability to communicate with senior management with ease
- Ability to be flexible with job duties and scope of work
- Ability to manage a team efficiently and effectively

GLOBAL PERFORMANCE DRIVERSFUNCTIONAL SKILLSKPIs

Putting Customer FirstAccounts PayableKnowledge Management InitiativesManaging a Changing EnvironmentTraining & ReportingCustomer Satisfaction indexDelivering ResultsBanking processAttrition ManagementCommunicating for ImpactMS OfficeEmployee Satisfaction SurveyPerforming through our People Process improvement initiatives Compliance to internal audit controls and SOX requirements

📌 Team Lead Accounts Payable (Bengaluru)
🏢 Mynd
📍 Bengaluru