Role & Responsibilities

- Handle customer queries and provide timely, polite, and professional support over phone calls.
- Record and update all customer calls, queries, and complaints accurately in the company/app system.
- Understand customer concerns properly and ensure all relevant details are captured correctly.
- Resolve customer issues wherever possible and transfer/escalate complaints to the concerned team when required.
- Handle customer emails and respond to customer queries professionally whenever required.
- Coordinate with internal teams to ensure customer complaints are followed up and resolved within the required timeline.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Follow company processes and guidelines while handling customers.
- Maintain a professional and customer-friendly approach, even in challenging situations.
- Participate in company-provided training and continuously improve product and customer-service knowledge.

Preferred Candidate Profile

- Good communication skills in English and Hindi are required.




- Knowledge of any additional Indian or regional language will be an advantage.
- Candidate should be confident and comfortable handling customer calls.
- Good listening skills with the ability to understand and identify customer concerns accurately.
- Basic computer knowledge and familiarity with emails/apps is preferred.
- Should be able to maintain accurate records and pay close attention to details.
- Ability to handle multiple customer queries and work under pressure.
- Should be polite, patient, presentable, and skilled while communicating with customers.
- Strong problem-solving and coordination skills.
- Immediate joiners will be preferred.
- Freshers can also apply; training will be provided to the selected candidate.

Perks & Benefits

- Training provided for product knowledge and customer handling.
- Opportunity to develop skills in customer service and communication.
- Professional and supportive working environment.
- Career growth opportunities based on performance.
- Salary as per candidate's eligibility and experience.

📌 Customer Service Executive (Sonipat)
🏢 Everflame Industries
📍 Sonipat