Description

Function Description: CBU –Voice Handles consumer credit bureau inquiries by investigating and contacting the credit bureau agencies to update card member information.
Purpose of the Role: Requires a very thorough/ careful investigation using a range of credit details available from different sources, checking/correcting the credit bureau reporting’s basis card member history and current status and resolve card member concerns via calls and emails.

Responsibilities

Provide accurate and most updated information in response to card member disputes and inquiries. Provide support to internal department's i.e. Risk Management, Compliance.

Qualifications

- Bachelor’s degree

- Not more than 5 years of difference between highest education degree completion date and

- Joining date

- Should not have enrolled in any prior Government Apprenticeship programs

- Strong attention to detail and accuracy

- Positive communication and interpersonal skills





- A willingness to learn and adapt to new tasks and challenges• Ability to maintain confidentiality

- Should be comfortable working in night shifts window (6:30 PM - 3:00 AM IST)

Preferred Qualifications

- Proficiency in basic computer applications (e.g., Microsoft Office Suite)

- Ability to work effectively in a team environment

- Proficiency in the English language.

Compliance Language

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

- Career development and training opportunities

📌 Apprentice (Gurugram)
🏢 American Express
📍 Gurugram