Exp: 15+ years
Location: Chennai

Role Summary:
This role is accountable for driving operational excellence, ensuring client commitments are consistently met, and embedding a culture of continuous improvement across delivery teams. The individual leads escalation management, fosters innovation, and utilizes data-driven insights to optimize service quality and operational efficiency. They play a pivotal role in aligning operational performance with strategic business objectives while maintaining a proactive, solution-focused approach.

Key Responsibilities
• Manage project scope, detailed work breakdown structures, milestones, and project budgets.
• Lead the Oracle EBS R12 implementations, upgrades, migrations, rollouts, and production support along other non-oracle applications too.
• Coordinate cross-functional teams across Finance, Supply Chain, Procurement, and Boundary / integration applications. Track and mitigate project risks, issues, and dependencies
• Act as the main bridge between technical, functional/configuration, DBA teams, business stakeholders, and external vendors.



Responsible for operational metrics to monitor , take appropriate actions. Responsible to hiring process and coordination with internal / external stakeholders.
• Work with different teams for business requirements, help/assist to provide right thoughts about scope to ensure the solution, commercials are justifiable.
• Expected to lead 50+ team size and should have regular connect with business stake holders. Should have extensive experience in the Application Management Support (AMS)Should have experience to manage the P&L; for the Account
• Should have experience in Resource Management, Cost management, people management
• Should be able to manage an account having a size between $10-$15 Mn / Year, 100-150 FTE
• Should have hands-on experience in Incident Management, Problem Management.

Required Qualifications & Skills
Experience: 15+ years in IT project management with at least 3 years

📌 Service Delivery Director (Chennai)
🏢 HCLTech
📍 Chennai