RUDE LABS is hiring an experienced L2 MSP Support Engineer to work with a US-based managed IT services provider supporting small and mid-sized businesses across healthcare, finance, retail and government.

This is a full-lifecycle MSP operations role. You will handle Tier 1 and Tier 2 tickets, proactively monitor client environments, act on security alerts, and keep accurate, billing-grade time logs.

What you'll do:
• Triage and resolve tickets within SLA in Zoho Desk
• Monitor endpoints, patching and device health in NinjaOne
• Investigate EDR alerts and remediate vulnerabilities by CVSS severity
• Manage Microsoft 365, DNS (Cloudflare) and backup verification
• Document every action clearly and update clients proactively
• Log all work the same day in Zoho Projects

What we're looking for:
• 5+ years in IT support, with at least 3 years in an MSP or multi-client environment




• Hands-on experience with NinjaOne or another RMM (ConnectWise, Datto, N-able)
• Experience with a PSA or ticketing tool (Zoho Desk, ConnectWise Manage, Autotask)
• Strong Windows, Active Directory, Microsoft 365 and networking skills
• Working knowledge of security concepts: EDR, MFA, CVEs, patching
• Excellent written English and disciplined documentation habits

Nice to have: PowerShell, DMARC/SPF/DKIM, WordPress hosting, CompTIA, Microsoft MD-102 or MS-102 certifications.

Engagement details:
• Contract, full time (40 hours/week)
• Fully remote from India
• US Central business hours (approx. 7:30 PM to 4:30 AM IST), Monday to Friday
• Laptop, Reliable internet and power backup required

📌 MSP Support Engineer (India)
🏢 RUDE Labs
📍 India