Hiring | Team Leader - Customer Service Operations- International Process | Pune

Looking for a energetic Team Leader to drive operational excellence and lead high-performing customer service teams.
✅ Lead and coach frontline associates
✅ Drive SLA, productivity, quality & customer satisfaction targets
✅ Manage escalations and stakeholder communications
✅ Analyze performance trends and implement process improvements
✅ Foster employee engagement and team development
✅ Ensure compliance, governance, and operational excellence

Key Skills: Leadership | People Management | Stakeholder Management | Customer Experience | Analytics & Reporting | Problem Solving | Excel & PowerPoint

Experience: 2-5 years in Operations, Customer Service, or Contact Center environments, with prior team handling experience preferred.

? Location: Pune- Hinjewadi phase 3

If you are passionate about developing teams, delivering results, and creating exceptional customer experiences, we'd love to connect.
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📌 Team Lead- International Process (India)
🏢 Tech Mahindra
📍 India