Job Summary

We are seeking a diligent and customer-focused Collection Executive to manage outstanding accounts, contact debtors, and negotiate payment plans to ensure timely recovery of funds while maintaining positive customer relationships.

Job Responsibilities

* Contact customers with overdue accounts via phone, email, and mail to secure payments.
* Negotiate payment arrangements and plans based on company policies and customer financial situations.
* Maintain accurate and up-to-date records of collection activities, customer communications, and payment statuses in the company's CRM system.
* Investigate and resolve billing discrepancies, customer complaints, and payment issues.
* Identify and escalate complex collection cases or potential legal actions to management.
* Collaborate with sales, customer service, and finance departments to optimize collection processes.
* Adhere to all relevant collection laws and regulations, ensuring ethical and professional conduct.




* Prepare and submit regular reports on collection performance and outstanding balances.
* Assist in developing and implementing strategies to improve collection rates and reduce bad debt.

Job Qualifications

* High school diploma or equivalent; a bachelor's degree in finance, business administration, or a related field is preferred.
* Proven experience in collections, customer service, or a related financial role.
* Excellent communication, negotiation, and interpersonal skills.
* Strong attention to detail and accuracy in record-keeping.
* Ability to work independently and as part of a team in a quick-paced environment.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.
* Knowledge of collection laws and regulations is an advantage.
* Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
* Strong problem-solving skills and a results-oriented approach.

📌 Collection Executive (Ahmedabad)
🏢 Credit Saison India
📍 Ahmedabad