At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.

As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.

As a Systems Support Specialist at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmers.

What You Will Do

You will take responsibility for scientific operations deliverables, applying your skills to ensure quality and efficiency in Veeva Vault.

Key Responsibilities Include

• User Support: Provide technical assistance and support to end-users, offering prompt solutions to hardware and software issues while maintaining a positive customer service experience.
• Troubleshooting: Diagnose, troubleshoot, and resolve technical issues by researching and utilizing appropriate resources, tools, and processes.
• Documentation:



Maintain comprehensive and up-to-date system documentation, ensuring that all processes are well-documented for optimal IT functionality.
• System Monitoring: Regularly monitor systems to detect and resolve operational problems, aiming to prevent service disruptions.
• Training: Assist in training end-users on various IT systems and applications to enhance their proficiency.
• Recommendations: Collaborate with the IT team to identify areas for improvement, propose recommendations for system enhancements, and support system upgrades and deployments.

Your Profile

You will bring relevant scientific operations experience, along with the following qualifications and skills.

Required Qualifications And Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT support, troubleshooting, and system maintenance in Veeva Vault.
• Solid knowledge of hard

📌 Systems Support Specialist (Chennai)
🏢 ICON Strategic Solutions
📍 Chennai