JD No.

SM-Executive

Role

MIS

Position/ Designation

Executive

Reporting to

Assistant Manager

Team Size

7-9

Position Statement / Purpose:

This role is responsible for anal zing & preparing the data and its quality that will be shared with the client. He needs to review the data for correctness in terms of information (uptime & downtime of the application considering the availability of the application for an end user that is provided to the client.

Key Deliverables (Key Result Areas):

- Technical Ability
- Communication Skills
- Client-Facing Skills
- Ability to work as one team

Key Responsibilities (Job Description):

- Technical Ability: Good Excel Knowledge.
- Communication skills: Good communicator and the ability to make complex solutions presentable in a simple and easy to understand language.
- Client-facing skills: Ability to work with people at multiple levels.
- Problem Solving Skills: Should be able to listen and work with clients to fully understand their challenges and propose best possible solutions.
- Ability to work as one team: Operates as a team and not in silos.





Key Performance Measures and KPIs:

- Work on allocated reports with SLA and Accuracy
- Handling Internal and External customer doubt/ queries and challenges
- Run the Utilities.
- Data Mining.
- Data Audit

- KPIs-
- Timely Applying leaves
- Attendance Discipline
- Ability to work under pressure.
- Valuable Interpersonal Skills
- Decent Communication Skills

Key Decision Pointers (capture any decision-making authority, if any)

- This role is an individual contributor and providing the inputs for further decision making.

Linked Career Roles –

- Through learning and certifications, Internal Job Rotations available across the organization.

Background:

- Education:
- Graduates – in any stream or equivalent;

- Experience:
- 1 to 2 years

- Technical:
- MS Excel, Pivot, V lookup & Basic Formula.

- Behavioural/Soft Skills
1. Effective communication skills and ability to articulate properly

- Should be flexible with Rotational shifts and Week offs (24*7)

📌 MIS Executive (India)
🏢 Quality Engineering
📍 India