Description
Job Description
Division Fulfil
Function / Sub Function PSC
Role Title Team Member- Priority Support Center (Senior Exe / Technical Call Centre)
Role Code

001

Reporting Structure

Team Lead Priority Centre (Technical Call Centre)

No of Positions :
Grade/Level: A / Senior Exe.
Location: Hyderabad
JD
Job responsibility

- Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products
- Responsible for handling personal KPIs/KRAs
- Team player, Tech Savvy
- Responsible for high level of customer focus
- Having a strong hold on telecom products of leased line and voice products

Shift Working

Working in shifts (24/7)

Key Customer End customer, authorized signatories, clients Internal teams
Necessary Preferred
Skills

- Excellent communication skills and hold on English & Hindi
- Strong customer handling skills




- Customer centric and high focus on customer facing processes
- Excellent grip on high end leased line and voice products
- Excellent hands on experience in handling QRC at call centre for Premium Customer Base
- Sound Knowledge in Telecom Technology

Industry preferred from Technical – Call Centre / BPO / KPO /

Diversity

.
Qualification Any Graduation / Diploma ·
. .
Overall Work Experience ·

- Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers
- Hands on experience in voice and data products people handling and customer interaction

.
Behavioural Attributes

- Strong customer focus
- Valuable analytical skills
- Robust communication and interpersonal skills
- Inclination towards innovation
- Good Computer Knowledge

·
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📌 Team Member - Priority Support Center (Hyderabad)
🏢 Tata Teleservices
📍 Hyderabad