Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP HCM Personnel Administration

Valuable to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and user concerns to maintain business continuity and support organizational objectives effectively.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.




• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
• Mentor junior team members by sharing knowledge and best practices to enhance team capabilities.
• Monitor system health and proactively identify potential risks to prevent disruptions.
• Document troubleshooting processes and solutions to build a comprehensive knowledge base for future reference.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP HCM Personnel Administration.
• Robust analytical and problem-solving abilities to diagnose and resolve complex system issues.
• Experience in managing and supporting enterprise-level business applications.
• Ability to work collaboratively with diverse teams and communicate technical information clearly.
• Familiarity with sy

📌 Application Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru