Job Requirements

About the Role

We are seeking an Associate Operations Specialist – Retail Assets Operations (D) to join our Loan Servicing – Retail Asset Operations team. This role is responsible for executing operational processes across various retail asset products within a centralized operations hub. The candidate will ensure accurate and timely transaction processing, coordinate with internal and external stakeholders, and contribute to quality assurance and reconciliation efforts post-loan disbursal.

Key Responsibilities

Primary Responsibilities

• Perform transaction processing across loan servicing functions such as storage management, insurance, payments, repayments, reconciliation, and quality assurance.
• Ensure all transactions are processed within the defined Turnaround Time (TAT) with 100% accuracy.
• Execute daily processing activities as per system guidelines and process checklists.
• Manage a team of 5–6 direct reports, ensuring smooth operations and adherence to service standards.
• Coordinate with local branches to resolve discrepancies identified in loan files.




• Liaise with internal stakeholders including Product and Policy teams to implement new guidelines and processes related to loan booking.
• Publish and share various MIS reports with relevant stakeholders.
• Apply basic knowledge of the loan lifecycle to support operational activities.
• Utilize MS Excel and MS PowerPoint for reporting and documentation.

Secondary Responsibilities

• Demonstrate robust influencing skills to engage and build relationships with stakeholders for effective execution.
• Maintain a delivery and results-oriented approach, working under pressure while ensuring consistent quality.

What We Are Looking For

Education

• Graduation: Graduate in any discipline from a recognized institution.

Experience

• Minimum 2 years of relevant experience in loan servicing or retail asset operations.

Skills and Attributes

• Basic understanding of the loan lifecycle and op

📌 Associate Operations Specialist (Thane)
🏢 IDFC FIRST Bank
📍 Thane