BPO Voice Process - Job Description

A BPO voice process involves communicating with customers over the phone to resolve their queries, provide information, and assist with their requests.

Key Responsibilities

Handle inbound and/or outbound customer calls.

Understand customer issues and provide appropriate solutions.

Provide information about products, services, orders, or accounts.

Handle customer complaints professionally.

Maintain accurate customer records after each call.

Follow company scripts, policies, and procedures.

Meet call quality, productivity, and customer satisfaction targets.

Escalate complex issues to the appropriate department.

Skills Required

Good spoken English and communication skills.

Explicit pronunciation and confidence while speaking.





Good listening and problem-solving skills.

Basic computer knowledge.

Patience and a customer-friendly attitude.

Ability to work under pressure and meet targets.

- Experience

0 - 4 Years

- No. of Openings

35

- Education

12th Pass

- Role

Call Center Executive

- Industry Type

Call Centre / BPO / ITES / LPO

- Gender

[ Male / Female ]

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Face Interview Location

No. 347, DS Complex, Nehru Street, Ram Nagar Ghandhipuram,coimbatore

📌 Call Center Executive Fresher (Coimbatore)
🏢 Spancore technology
📍 Coimbatore