Job Title
Service Desk Analyst
Job Description
So, who are we?
IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.

Join us at IG – the future gets built here.

Your Team:
IG’s Service Desk team is the first point of contact between end users and IT. With analysts based in Bangalore, London and Kraków, the team provides support across IG, restoring service quickly and coordinating with specialist teams when escalation is required. This role is based in Bangalore and contributes to the delivery of consistent, high-quality support across the organisation.





Your role in the Team’s Success:
As a Service Desk Analyst, you will triage incidents and service requests across phone, email, collaboration tools and ServiceNow. You will troubleshoot desktop and access issues, resolve cases at first contact wherever possible, and ensure every interaction is accurately recorded, categorised and prioritised. Your work will directly support end-user productivity and the reliable delivery of IT services across IG.

What you’ll do:
• Triage incidents and service requests through phone, email, collaboration tools and ServiceNow, assessing business impact, severity and technical complexity.
• Troubleshoot and resolve end-user issues at first contact where possible across Windows, Mac, Microsoft 365, networking, remote access and bespoke business applications.
• Accurately document, categorise and prioritise incidents and requests, keeping users informed and escalating to special

📌 Service Desk Analyst Bengaluru
🏢 Ig Group
📍 Bengaluru