OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the prospect to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

As an Associate Technical Support Specialist, you will resolve customer issues and contribute to the overall growth of the business and your peers. With outstanding training, effective leadership, smart processes, timely communication, regular coaching, and a solid support system you will be spared no effort in your pursuit of continued success.
What the role offers
• Diagnose, troubleshoot,



and identify/resolve issues related to service and product offerings. This could be at any level: operating system, application, network, hardware level, hypervisor, cloud setting etc.
• Resolve single- and cross technology/application incidents independently. Document known errors and work arounds. Works with team members, delivery centers, and other company organizations.
• Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
• Manage multiple customer cases simultaneously, while maintaining high levels of customer satisfaction
• Ensure all case-related information and activities are accurately documented and provide timely progress updates to customers and account managers to maintain SLOs.
• Work with Tier 2 and Tier 3 engineers on technical escalations, bugs, and feature requests
• Excellent customer service skills, adding to the cust

📌 Associate Technical Support Specialist Bengaluru
🏢 Micro focus Software Solutions India Private
📍 Bengaluru