Job Title: End User Support Manager

Location: Akurdi Pune
Department: Technology & Digital

Level – L3
Reports To: DGM (Technology & Digital)

Role Summary:

The End User Support and Compliance Manager will be responsible for leading the end-user support function and ensuring IT compliance across the organization. This includes managing IT assets, user support, patching, vulnerability management, and maintaining meeting room and boardroom technology infrastructure.

Key Responsibilities:

End User Support:

• Lead and manage the IT support team to deliver prompt and effective technical assistance.

• Oversee support for desktops, laptops, mobile devices, printers, and peripherals.

• Ensure smooth functioning of boardroom and meeting room AV setups and IT infrastructure.

• Manage network and Wi-Fi troubleshooting and optimization.

• Monitor and improve service desk performance and user satisfaction.

Compliance & IT Operations:

• Ensure compliance with IT policies, procedures, and regulatory standards.

• Conduct regular audits of user access, software licensing,



and data protection.

• Collaborate with internal audit and security teams to address compliance gaps.

• Maintain documentation for compliance reporting and audits.

• Support implementation of compliance frameworks.

Technical Operations:

• Manage identity lifecycle processes including provisioning and de-provisioning.

• Oversee patch management and vulnerability remediation across endpoints.

• Maintain and monitor IT asset inventory and lifecycle using tools like ManageEngine SDP.

• Coordinate with HR and other departments for onboarding/offboarding processes.

• Prepare reports on support metrics, compliance status, and risk assessments.

Required Technical Skills:

• Office 365 Administration – User management, mailbox configuration, Teams, SharePoint.

• ManageEngine ServiceDesk Plus – Ticketing, asset management, patch deployment.

• Azure Active Directory – Identity management, group policie

📌 Tech & Digi Infra End User Support & Compliance Manager Akurdi
🏢 Bajaj Auto
📍 Akurdi