Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.
PURPOSE OF JOB:
To provide expert repair, troubleshooting, application assistance and other technical support (such as warranty claim coordination, product training and demonstration assistance) as required on Graco products to meet our customers requirements and increase customer satisfaction.

JOB RESULT AREAS: (specific values/targets defined by regional/local strategies)
• Overall sales growth in the region through the contributions of technical support
• Customer satisfaction relative to service, support, troubleshooting, claim speed
• Quality improvement as measured by warranty reduction and customer satisfaction




• Responsiveness of claims, tech support calls, customer complaints and troubleshooting
• Sales support (recent products, demonstrations, tech days, training, recent material testing, etc)
• End user and distributor visits as defined by the local business strategy
• Application and integration support including system design when required
• Product service training (at least 30 days of distributor/end user based training)
• Skilled improvement training (at least 60 hours)
• Timely communications (oral and written)

PRINCIPAL ACTIVITIES/DUTIES
• Develop product knowledge in all product lines in order to provide technical support to all field personnel on the servicing of Graco products.
• Establish sound troubleshooting and repair knowledge on all Graco products. Be prepared to provide trouble shooting and repair assistance by telephone to Graco end users, distributors and Graco field personnel.
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📌 Technical Service Specialist Gurugram
🏢 Graco
📍 Gurugram