About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

The Subsea Network Operation Center (NOC) role is responsible for 24x7 network operations and maintenance of submarine cable systems. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Responsibilities

• Valuable knowledge of subsea cable systems, subsea cable technologies, vendors and their NMS
• Maintain Equipment & Traffic Uptime
• Traffic monitoring, fault analysis, complaint handing, and fault resolution.
• Coordination with CLS for network fault troubleshooting & rectification of problems
• Perform preventive & corrective maintenance as per JSMD guidelines
• Planned and unplanned activities management and timely & regular updates to concern teams




• Active coordination with internal customers, consortium parties, cable landing stations, vendors and consortium to resolve system related problems.
• Circuit provisioning, activation, De-activation and testing in coordination with Cable Landing Station teams.
• Testing & maintaining the restoration path & keeping ready for use
• Preparation & analysis of Equipment & NW performance reports and submitting to consortium as per schedule
• Coordination during Cable failure & repair and restoration of traffic as per JSMD guidelines
• Implementing the remedial actions proposed by vendor to transparent the Equipment/Network deficiencies
• Manage current installations and upgrades activities
• Ensure processes are followed towards achieving committed SLAs and KPIs
• Achieve customer satisfaction within network performance
• Compliance with JSMD Guidelines
• Maintaining, administering, upgrading, and troubleshooting network tools and equipme

📌 Customer Service Executive Mumbai
🏢 Tata Communications
📍 Mumbai