POSITION SUMMARY

As a Technical Architect you will be responsible to successfully design and manage the delivery of complex Salesforce solutions. These technologies include but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration technologies – MuleSoft, Heroku, etc. You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a valuable mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API’s as well as a solid development background.
POSITION RESPONSIBILITIES
Percent of Time
• Own solution architecture across Salesforce Sales Cloud/Service Cloud, MuleSoft integrations, and Heroku applications; produce high-level and detailed designs (HLD/LLD)



aligned to enterprise standards

30
• Strategic innovation (AI/automation) & platform direction: Provide thought leadership on platform architecture, operating model, and best practices to scale capabilities and reduce time-to-value; champion AI and automation (e.g., intelligent routing, agent assist, next-best-action, workflow automation) to improve customer/agent experience and reduce cost-to-serve.

20
• Governance, adoption & value realization: Establish governance for data quality, privacy, security, and compliance, including standards for releases, integrations, and reusable components; drive adoption and perks realization through change management, enablement, KPI dashboards, and continuous optimization of user journeys and processes.

25
• People & partner leadership: Build, coach, and retain high-performing teams and partners, fostering a culture of accountability, continuous

📌 Salesforce Technical Architect Hyderabad (India)
🏢 Zoetis
📍 India