About us

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Founded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels.
Trusted by 6,000+ companies across 60+ countries—including India, Southeast Asia, the Middle East, and Africa—Exotel enables unified customer engagement for leading businesses such as Ola, Swiggy, Flipkart, GoJek, Byju’s, HDFC Bank, Zomato, and Urban Company. Our offerings include communication APIs, a up-to-date omnichannel contact centre, and a conversational AI platform hosted on the cloud. We are a Series D company valued at $100 million with $60 million in ARR.

What will you do?
Influence the product roadmap as a technical leader
Exploration and adoption of current technologies to improve system reliability and efficiency.
Technical guidance and mentoring to the Project teams on architecture and design.
Help enforce and/or tweak SLAs for existing deployments to improve efficiency.
Build and improve,



and enforce processes to improve efficiency.
Build and guide the team for operational excellence.
Stakeholder management
Mentor junior engineers in the team.

What do we look for?
Must Haves
8+ years of experience in the VoIP domain.
Bachelor's or Master's degree in computer science or equivalent.
Solid knowledge of VoIP domain technologies, including SIP, SDP, RTP, RTCP.
Solid knowledge of IP networking concepts, including L2/L3 routing, Subnets, VLANs,and NAT traversal.
Solid knowledge of network impairments and their impact on call quality.
Experience leading project teams to deliver critical software solutions.
6+ years of experience in building high-availability, scalable and fault-tolerant VoIP systems.
4+ years of experience in working with server-side VoIP applications like Asterisk, Kamailio or equivalent
3+ years of experience in working with a major cloud platform

📌 Principal Engineer Bengaluru (India)
🏢 Exotel Techcom
📍 India