ERC Generalist (Level 2)
Reporting To: Mgr—ERC
Experience Required: 6+ years of relevant HR Generalist experience
Profile Overview
Join Adobe as an ERC Generalist Level 2 and act as the main contact for employee and manager questions. This position offers wide-ranging exposure throughout the HR field, delivering generalist assistance that supports both manager and employee success.
You will handle various HR-related questions about policies, procedures, and programs. You will work closely with Centers of Excellence (COEs) to find and apply effective solutions. The role needs a robust focus on customers, collaboration with regional and global partners, valuable judgment, and a proactive, data-driven way to anticipate and meet people-related needs in a fast-changing environment.
Key Responsibilities
• Attend to employee and manager concerns from start to finish, addressing complex and elevated cases, using solid communication, thoughtful reasoning, and problem-solving capabilities.
• Provide first-level mentoring to employees and managers on employee discretionary policies,
and various lifecycle processes and moments that matter
• Deliver consistent, compliant, and high-quality customer service
• Drive operational excellence across case management by ensuring accuracy, efficiency, documentation integrity, and timely resolution.
• Enable and promote self-service by contributing to high-quality, locally relevant knowledge content and support materials.
• Ensure knowledge is accurate, regionally compliant, and continuously improved through structured feedback and collaboration
• Analyze case trends, operational metrics, and employee sentiment data to identify root causes, service gaps, and improvement opportunities.
• Maintain a data-driven approach, using insights to improve employee experience and streamline processes.
• Lead and contribute to India and global cross-functional initiatives aimed at resolving complex scenarios, optimizing workflows, reducing manual e
📌 Erc Generalist 2 Bengaluru (India)
🏢 Adobe
📍 India