Job Description – L4 HO Operations

(Unique Job ID)

Designation

Executive Manager

Department

HO Operations

Level

L4

Employment Type

Permanent/ Full time

Location

AKURDI HO

Reporting Manager Title

Assistant Manager

Language

Travel

NA

Academic Qualification

Any Graduate / P.G./ M.B.A.

Work Experience

Minimum 2 years of experience

Domain Knowledge (Preferable)

Preferably from Financial Services/Banking/NBFC

Job Purpose

To ensure timely and accurate processing of customer repayment transactions through various banking channels, maintain operational efficiency, support reconciliation activities, and coordinate with banks, vendors, and internal stakeholders for seamless repayment operations.

Key Responsibilities

• Manage end-to-end transaction banking operations including NACH, UPI, Direct Debit, and other payment collection channels

• Handle Re-presentation activities based on confirmations received from the Collections team





• Coordinate with multiple banks and vendors to ensure timely depositions as per the defined operational calendar and agreed timelines.

• Ensure timely status updates, effective follow-up, and closure of issues while maintaining Zero Open Items.

• Monitor and analyse Banking MIS, identify non-workable cases/exceptions, and initiate corrective and preventive actions.

• Prepare and share base data required for provisions, billing, reconciliations, and management reporting.

• Maintain a thorough understanding of transaction banking processes, operational workflows, and regulatory requirements.

• Resolve queries raised by CRM, Collection, and Field Teams within defined turnaround timelines.

• Ensure compliance with internal controls, process guidelines, and operational quality standards.

• Support process improvement initiatives aimed at reducing technical returns and enhancing operational efficiency. Recent development testings.

• Collaborate with cross-functional stakeholders to ensure seamless execution of banking and c

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