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Job Description- Helpdesk Executive
REPORTING TO
ASST. MANAGER, FACILITIES – SOFT SERVICES
DUTIES & RESPONSIBILITIES
HELPDESK MANAGEMENT
• Answer, record & resolve all queries, questions, complaints, feedback raised by the internal customers & the same should duly addressed through automation software / Mails within prescribed timelines post receipt of the complaint.
• Meeting/ Conference Room-Logistic arrangements
• Prepare daily reports including timeliness of repairs and reasons for delays.
• Monitor the daily check lists/snags with the help of the Facility management tool and will send a daily report to the Manager.
• Record and track all/any request/feedback/suggestion/complaints as described above and under scope of this contract.
• Operate help desk as per the guidelines provided by client Management. These Services pertain to the assisting / guiding the Employees with respect to Seat Booking, Other Operational support & Queries.
• Attending problems on Helpdesk and resolving the problems to closure, which occur on day-to day basis.
• Responding and resolving the problems which may be related to Book It, Relocation, Accommodation of employees, Events etc.
• Responsibility for all adhoc duties and tasks as assigned by Manager.
GOODIES DISTRIBUTION (Delivery and recovery)
• Maintaining Details (Mumbai Local/Outstation)
• Route segregation as per the requirement
• Distributed/collected in given timelin
📌 Event Coordinator Hyderabad
🏢 JLL
📍 Hyderabad