Job Description: Program Manager – Hospital Operations

Position: Program Manager – Hospital Operations
Location: Mumbai
Department: Operations / Strategy / Transformation
Reporting To: Head of Operations / Business Head

Role Purpose

The Program Manager will be responsible for driving cross-functional hospital programs focused on operational excellence, process improvement, patient experience, revenue enhancement, cost optimization, quality, and timely execution of strategic initiatives.

The role will work closely with hospital leadership, clinical teams, finance, HR, quality, IT, procurement, and other support functions to ensure that key projects are delivered on time, within scope, and with measurable business impact.

Key Responsibilities
Lead and manage strategic and operational programs across one or multiple hospital units.
Develop detailed project plans, timelines, milestones, ownership matrices, and implementation roadmaps.
Coordinate with clinical and non-clinical departments to ensure smooth execution of initiatives.




Track key operational KPIs including patient flow, TAT, bed utilization, OT utilization, revenue, cost, productivity, patient satisfaction, and service quality.
Identify operational gaps and lead process-improvement initiatives using structured problem-solving, RCA, CAPA, and workflow redesign.
Drive standardization of SOPs and operating processes across hospital departments and locations.
Establish governance mechanisms including weekly/monthly reviews, dashboards, MIS, escalation matrices, and action trackers.
Monitor project risks, dependencies, budgets, resource requirements, and implementation challenges.
Support hospital leadership in annual operating plans, business plans, budgeting, and performance reviews.
Lead initiatives related to revenue growth, cost optimization, operational efficiency, and productivity improvement.
Partner with finance and revenue-cycle teams to identify prospects for improvement in

📌 Program Manager Mumbai (India)
🏢 2070Health
📍 India