Role Overview

We are looking for an experienced Returns Executive to independently manage and streamline the end-to-end returns function. The role covers RTO and RTV processes, marketplace and Q-Commerce returns, and claims settlement with logistics partners. The focus is on accuracy, timely closure and minimal inventory loss.

Key Responsibilities Returns Management
Manage end-to-end RTO (Return to Origin) and RTV (Return to Vendor) processes.
Handle returns and claims across Amazon and other online marketplaces.
Manage Quick Commerce (Q-Commerce) returns and ensure timely closure.
Monitor and oversee the complete returns process to ensure accuracy, timely closure and minimum inventory loss.

Inspection, Repair and Restocking
Coordinate the inspection, repair, restocking and system updating of returned products.

Claims and Logistics Coordination
Handle claims for damaged, missing, short or incorrect items received through shipping and logistics partners.
Coordinate with courier and shipping partners to resolve return-related discrepancies and settle claims.

Process Improvement
Establish, implement and continuously improve returns processes and SOPs.




Identify recurring issues in the returns process and recommend corrective actions to reduce losses and improve operational efficiency.

Reporting and Documentation
Maintain accurate records and reports for returns, claims, repairs, restocking and pending cases.

Cross-Functional Coordination
Work with the Warehouse, E-commerce, Sales, Finance and Customer Service teams to resolve return-related issues smoothly.

Desired Candidate Profile Experience
3–5 years of relevant experience in Returns, E-commerce Operations, Warehouse Operations or Reverse Logistics.
Hands-on experience with marketplace returns and claims, preferably on Amazon and other major marketplaces.

Knowledge and Skills
Good understanding of RTO, RTV, Q-Commerce and reverse logistics processes.
Robust knowledge of Excel/MIS and inventory/ERP systems.
Valuable analytical and problem-solving abilities.
Solid coordination and follow-up skills with logistics and shipping partners.
Ability to independently manage and streamline the complete returns function.

📌 Returns Executive E Commerce/ Retail Bhiwandi Mumbai
🏢 Neuraleap Technologies Group
📍 Mumbai