Snapshot

Synchronoss Technologies (Nasdaq: SNCR) builds software that empowers companies around the world to connect with their subscribers in trusted and meaningful ways. The company’s collection of products helps streamline networks, simplify onboarding, and engage subscribers to unleash current revenue streams, reduce costs and increase speed to market. Hundreds of millions of subscribers trust Synchronoss products to stay in sync with the people, services, and content they love. That’s why more than 800 talented Synchronoss employees worldwide strive each day to reimagine a world in sync.

How you will help:

• Troubleshooting & Support: Own escalations on complex Cisco routing and switching incidents - the kind where the obvious counters don't tell the story. Examples: data path utilization, punt-path saturation, ring overruns and backpressure, BGP path-selection and convergence problems, BFD scale and timer tuning, uRPF mode selection on asymmetric paths. The candidate will drive root cause through data path analysis, packet capture (embedded, SPAN, ERSPAN, Wireshark),



and disciplined hypothesis testing - and feed every fix back into the runbook.

• Monitoring & Maintenance: Own day-to-day network health - which starts with knowing what "normal" looks like well enough to spot drift before alarms fire. Trend interface utilization, BGP prefix counts, control-plane CPU and memory, ASIC TCAM/FIB scale. Pull telemetry from SNMP, NetFlow, syslog and turn it into real capacity forecasts - not "are we full" but "when will we be full at current growth, and what's the lead time on the upgrade."

• Run maintenance windows, with written MOPs that are approved, pre-checks and config snapshots, rollback plans, post-change verification. Manage software lifecycle and hardware spares. Keep config backup and compliance scanning honest via RANCID/Oxidized or equivalent. Test procedures line by line in lab or simulator, test by failing the link, watching BGP reconverge, confirm the

📌 Senior Network Engineer Bengaluru (India)
🏢 Synchronoss Technologies
📍 India