Job Description – CRM Manager

We are looking for an experienced and result-oriented CRM Manager to lead and manage customer relationship and post-sales operations for our real estate business. The ideal candidate should have 10+ years of experience, preferably in the real estate industry, with strong knowledge of CRM operations, customer handling, documentation, collections, and team management.

Key Responsibilities
Manage the complete CRM process from booking to possession and post-sales support.
Handle customer queries, requests, complaints, and ensure timely resolution.
Manage demand letters, payment reminders, receipts, ledgers, and account statements.
Monitor outstanding payments and coordinate with customers for timely collections.
Coordinate with Sales, Accounts, Legal, Construction, and other departments.
Manage BBA, agreements, registry, possession, and other customer documentation.
Maintain accurate customer records and CRM databases.
Prepare MIS reports, customer reports,



payment status reports, and management updates.
Lead, guide, and monitor the CRM team to ensure smooth daily operations.
Maintain regular communication with customers and ensure a high level of customer satisfaction.
Develop and improve CRM processes, reporting systems, and customer communication practices.
Handle escalated customer issues professionally and coordinate with management for appropriate resolution.

Requirements
10+ years of relevant experience in CRM, preferably real estate.
Solid team-management, communication, follow-up, and problem-solving skills.
Positive knowledge of MS Excel, CRM software, MIS reporting, collections, and post-sales operations.
Solid understanding of real estate documentation and customer lifecycle management.

Pay: ₹50,000.00 - ₹80,000.00 per month

Work Location: In person

📌 Crm Manager Noida
🏢 Escon Infra realtor pvt.ltd.
📍 Noida