Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the setting, making sure our food is safe or helping find cures for cancer.

About the Role:
Your role as Senior Service Operation Specialist supports the delivery of outstanding instrument service and support to our customers. You will be the key point of contact for customers requiring repair of an instrument for a defined business unit (Analytical Instruments, Laboratory Equipment, Environmental & Industrials Processes or Life Science/Genetic Sciences/Clinical).



You will collaborate closely with the Field Service Engineers to ensure timely scheduling, completion of jobs and billing, being responsible for the process from beginning to completion. You will ensure service jobs are effectively and efficiently handled by meeting all measures critical in delivering a outstanding customer experience.

The environment is dynamic, rapid paced and supportive, with a culture of process improvement, collaboration and success.
What You'll Do:
• Act as the primary interface between the customer and the Service team. Responsible for answering customer enquiries via telephone & Salesforce. Achieving the metrics on average speed of response and first call resolution.
• Dispatch Service Orders to engineers, scheduling and confirming bookings.
• Liaise between customer and engineer keeping both informed of any changes to job bookings.
• Ensure service levels for customers are achieved, proactively calling out when there is a ris

📌 Sr Service Support Representative Bengaluru (India)
🏢 Thermo Fisher Scientific
📍 India